Behind on your utility payments?

The governor’s moratorium preventing electricity, natural gas and water shut-offs is ending September 30, 2021.
If you’ve fallen behind on your utility payments, you have time to start looking for utility assistance. First, see the information below about LIHEAP, then visit our utility assistance page for additional resources.

Low-Income Home Energy Assistance Program (LIHEAP)

Providing funds from a federal block grant program to help low-income Washington state households maintain affordable, dependable utility services and avoid disconnection.

Program Overview

LIHEAP provides energy assistance to households in Washington through a network of community action agencies and local partners. These local organizations will help you determine if you’re eligible and how much assistance you might receive. If you qualify, your local LIHEAP agency will send a payment directly to your energy utility on behalf of your household.

LIHEAP primarily assists households by making an energy assistance grant directly to the energy provider on behalf of the eligible household. LIHEAP may also help repair or replace an unsafe, dysfunctional, and/or inoperative heating or cooling system in some situations. Households eligible for LIHEAP may also qualify to have their homes made more energy efficient through the Weatherization Program.

Program Eligibility

Eligibility is based on several factors, including household income, household size and heating costs. Contact your local LIHEAP agency by clicking on the map below to apply for financial help from LIHEAP.

How to Apply

To apply for LIHEAP, you must schedule an appointment with the organization that offers services in your area.

A map of Washington state with county outlines. Clicking the map opens a drop-down menu to select the county you live in.

Click here to view a county map and select the county you live in. That will show you the contact information for the agency in your area and instructions for scheduling a LIHEAP appointment.

NOTE: Commerce does not determine eligibility or award grants to households.

Frequently Asked Questions

If you reside in Washington, your household has not received a LIHEAP grant during the current program year (October-September), and your household meets the income guidelines for the program, then you may be eligible for LIHEAP. The income limits are set at 150% of the federal poverty level (FPL) and may be located on the Eligibility Guidelines (PDF) page. The eligibility information provided on this site is only a guide. Eligibility has to be determined through your local LIHEAP provider. Find the provider in your area on the “How To Apply” page, and schedule an appointment today.

LIHEAP is primarily used to assist households with a one-time heating grant made directly to the energy provider. The program now includes cooling services. In some cases, our program may also assist you in repairing or replacing an unsafe, inoperative, and/or dysfunctional heating or cooling system. 

LIHEAP is not the only energy assistance program available in Washington. Many energy providers across the state administer their own energy assistance programs and/or offer special rate discounts for qualified customers. Some of these programs are designed similarly to the LIHEAP program and are provided through the same agencies that provide your local LIHEAP program.

To apply for LIHEAP, you must schedule an appointment through the LIHEAP provider in your community. Each agency has its own process for scheduling appointments. You’ll have to follow the scheduling procedures specific to the agency in your area. The Department of Commerce does not schedule appointments. You will find the LIHEAP provider in your area in the “How To Apply” section above.

You can only apply for LIHEAP once each program year. The program year runs from October 1 through September 30.

It does not matter what your heat source is. Our program awards energy assistance grants regardless of fuel type. We assist households with electric, gas, propane, oil, coal, and wood.


Yes, you will need to provide documentation to receive a LIHEAP grant. The documentation requested may vary by LIHEAP provider. Make sure to find out what documentation you’ll need before your scheduled appointment. Typically, you’ll be asked to document your identity, residence, heat costs and income.

The amount of money awarded to your household will depend on multiple factors. For example, each household’s size, income, and annual heat cost will affect the amount of their LIHEAP grant. You’ll have to schedule a LIHEAP appointment with the provider in your community to find out how much you could receive.

In most cases, you will not receive payment directly. LIHEAP almost always pays grants directly to the energy utility. In some instances, a LIHEAP grant may be awarded directly to a household instead of the energy provider, but that is uncommon.

Scam Warning

LIHEAP wants to make everyone aware of a scam making the rounds in Oregon. The scam contacts people and informs them they have been randomly selected to benefit from LIHEAP, and all they have to do is follow the link provided. The link asks for personally identifying information, copies of photo ID and social security number. Once submitted, a call follows and asks for bank and routing information to make the payment.

LIHEAP in Washington will never ask customers for their banking and routing information.  Instead, LIHEAP in Washington makes payments directly to customer accounts with the utility.

Help us strengthen the program integrity of Washington State LIHEAP. Please report suspected fraud to the Department of Commerce LIHEAP administrators by calling 360-725-2857.

Contact Information

Low-Income Home Energy Assistance Program (LIHEAP)
Phone: 360-725-2857


Program Information

Program Documents and Resources