Utility Assistance

Behind on your utility payments? The governor’s moratorium preventing shut-offs of electricity, natural gas and water ended September 30, 2021. If you’ve fallen behind on your utilities, call your utility. Make a plan. Keep your service.

1

Does your utility company have any assistance available to pay a portion of your balance?

2

Can you set up a payment plan with your utility company?

3

Depending on your income, you may qualify for a program called LIHEAP* or LIHWAP*. 

Ask your electricity or natural gas utility how to contact your local community action agency for information.

*Low-Income Home Energy Assistance Program
*Low-Income Household Water Assistance Program

Translated Utility Assistance Resources

Local Utility Lookup

Need help locating your electric, natural gas or water utility? Enter your address below to find the contact information you need to contact your utility companies.

Customers seeking language assistance can contact the UTC Consumer Protection Help Line for interpretation services: 1-888-333-WUTC (9882) or consumer@utc.wa.gov.

Washington 2-1-1

The pandemic has left many Washingtonians grappling with unanticipated bills and costs and resources are available to help with other costs. You are not alone. Call 2-1-1 to speak with someone who can connect you to programs that help individuals pay for things like rent, broadband and more. 

Partner Toolkit

For community organizations or utilities that need outreach materials in multiple languages, we’ve provided customizable templates for a fact sheet and rack card.

Instructions

  1. Download the compressed ZIP file.
  2. Double click on the file to open it (this will contain two PDF documents).
  3. Fill in the information for your local utility.
  4. Save your file and print.