Utility Assistance

Behind on your utility payments? The governor’s moratorium preventing shut-offs of electricity, natural gas and water ended September 30, 2021. If you’ve fallen behind on your utilities, call your utility. Make a plan. Keep your service.


Does your utility company have any assistance available to pay a portion of your balance?


Can you set up a payment plan with your utility company?


Depending on your income, you may qualify for a program called LIHEAP* or LIHWAP*. 

Ask your electricity or natural gas utility how to contact your local community action agency for information.

Customers seeking language assistance can contact the UTC Consumer Protection Help Line for interpretation services: 1-888-333-WUTC (9882) or consumer@utc.wa.gov.

Washington 2-1-1

The pandemic has left many Washingtonians grappling with unanticipated bills and costs and resources are available to help with other costs. You are not alone. Call 2-1-1 to speak with someone who can connect you to programs that help individuals pay for things like rent, broadband and more. 

Partner Toolkit

For community organizations or utilities that need outreach materials in multiple languages, we’ve provided customizable templates for a fact sheet and rack card.