Digital Navigator Program

The Digital Navigator Program leads collaborative partners implementing activities to eliminate barriers providing a path forward in equitable digital inclusion with increased access to supporting services as Telehealth, Employment, Education and Training, and Social Determinants of Health.  Learn more about the Digital Navigator Program and Funding (PDF).

Broadband Digital Equity Unit’s mission is to advance digital inclusion for all Washington residents to participate and collaborate online to thrive in today’s global society. 

Access Services

Tech Connect Washington
Equity in Education partners with 39 community organizations led by multilingual and multicultural staff with a track record of providing culturally and linguistically appropriate curriculum and digital skills training in communities of color.
Access a Free Community Helpdesk providing online or in-person tech support
Call 1-800-216-1132 – 8 a.m. to 8 p.m., seven days a week

Link to Care WA Hotline
A hotline that offers live support for accessing health care online and obtaining mobile devices and other resources in English and Spanish (with interpreter services in 300+ other languages). Additional training and resources for patients to access health care through telehealth and online portals are available.
Call 866-757-1832 (TTY: 711)
One-on-one coaching available
Monday – Friday, 8 a.m. to 5 p.m.

Digital Classes and Resources
Provides digital navigation instruction to tribal and non-tribal members focusing on introductory technology help, educational apps and skill training with devices that access the internet.
Contact: Nisqually Workforce Program Coordinator Yolanda Machado 360-456-5221
To request a free class, please contact the Thurston County Chamber of Commerce at 360-357-3362 or


Success Stories

Commerce celebrates the success of our digital navigator program and investments in more than 30 organizations statewide. We want to highlight the success of the Washington State Department of Veterans Affairs’ Digital Navigator Program, which received a $2.5M award to bring digital literacy tools and training to veterans and their families. Watch the news segment on the VA Digital Navigator Program to learn more about their great work.