Long-Term Care Ombuds Program

Protecting the rights of Washington’s long-term care residents by providing a presence in long-term care facilities


The Department of Commerce contracts annually with the Multi-Service Center to:

  • Protect residents of long-term care facilities from actions or inactions which adversely affect the health, safety, welfare, and rights of these individuals.
  • Identify, investigate, and resolve complaints made by, or on behalf of, residents of long-term care facilities.
  • Provide information about the rights of residents.
    Provide training for volunteer ombuds.

Strategic Goal

Mobilize and enhance local assets that strengthen a community’s ability to meet the economic and social needs of Washington’s families, workers and employers.

Statutory Authority

RCW 43.190 Long-Term Care Ombuds Program

Fast Facts

One-third of LTCOP’s comes from the Federal Administration on Aging under the Older Americans Act; two-thirds is state funding.

Ro Smith, Program Manager
Phone: 564-669-4933
Email: Romane.Smith@commerce.wa.gov