Outline of how Innovation and Technology Divisions provides exceptional, secure IT services that empower Commerce programs to advance equitable outcomes for Washington’s communities.

Our Mission: Provide exceptional, secure IT services that empower Commerce programs to advance equitable outcomes for Washington’s communities.

Our Vision: A trusted, connected, and accessible digital Commerce where modern, resilient technology amplifies equitable outcomes for underserved communities and Tribal Nations.

“Our job is to make technology work for people by delivering exceptional service and secure, reliable systems, we empower commerce staff to focus on what they do best: advancing our mission and serving Washington’s communities.”

– Callie Goldsby

Enable. Secure. Empower.

Values

• Service & Compassion → Service Excellence
  • We meet people where they are, through responsive support, training on IT tools and systems, improved workflow, and accessible digital experiences for staff and community partners.
• Innovation & Adaptability → Modernization with Purpose
  • We modernize platforms and simplify processes to remove friction, shorten cycle times, and improve outcomes for programs and the communities they serve.
• Equity & Inclusion → Equity by Design
  • We intentionally embed racial equity, accessibility, language access, and digital inclusion into every stage—requirements, design reviews, AI practices, and success measures—by co‑creating solutions with programs, underserved communities, and Tribal Nations.
• Integrity & Accountability → Digital Trust
  • We protect data and privacy, publish and meet SLAs, and hold ourselves accountable for outcomes (not just outputs) through transparent metrics.
• Collaboration & Respect → Enterprise Partnership
  • We partner across Commerce, WaTech, and peer agencies to reuse shared services, follow statewide standards, and deliver solutions that scale.
• Growth & Empowerment → Workforce Excellence
  • We invest in our people by fostering continuous learning, upskilling, and innovation. Through training in modern development practices, AI adoption, and service delivery, we empower IT staff to lead with confidence and deliver exceptional outcomes.

Strategic Goals

• Modernize Infrastructure Development & Workforce
  • Commerce will modernize its infrastructure and workforce by advancing cloud adoption, strengthening modern development practices, aligning staffing to strategic priorities, and improving grant accessibility through a unified, enterprise-ready approach to technology and service delivery.
• Enable Fast, Accountable Decisions Through Enterprise Governance and Data
  • Strengthen Commerce’s ability to make timely, well‑governed decisions by improving enterprise oversight of IT investments, maturing data governance, and standardizing project management practices to ensure transparency, consistency, and aligned prioritization across the agency.
• Enhance Service Delivery & Adoption of New Technology
  • Focus on delivering modern, accessible, and equitable digital services by implementing an enterprise service management platform, embedding human‑centered design and accessibility, adopting generative AI capabilities, and modernizing core platforms such as SharePoint to improve staff experience and agency-wide technology adoption.
• Strengthen Cybersecurity & Resilience
  • Advance Commerce’s security posture through stronger governance, modern threat protection, improved identity and data safeguards, robust disaster recovery planning, and enhanced privacy practices that ensure secure, resilient, and compliant operations across all mission‑critical systems.