Protecting the rights of Washington’s long-term care residents by providing a presence in long-term care facilities
The Department of Commerce contracts annually with the Multi-Service Center to:
- Protect residents of long-term care facilities from actions or inactions which adversely affect the health, safety, welfare, and rights of these individuals.
- Identify, investigate, and resolve complaints made by, or on behalf of, residents of long-term care facilities.
- Provide information about the rights of residents.
Provide training for volunteer ombuds.
Mobilize and enhance local assets that strengthen a community’s ability to meet the economic and social needs of Washington’s families, workers and employers.
RCW 43.190 Long-Term Care Ombuds Program
One-third of LTCOP’s comes from the Federal Administration on Aging under the Older Americans Act; two-thirds is state funding.