Accountability and Performance

Commerce uses an outcomes-based management system called Results Commerce. Results Commerce focuses on the key elements of what our customers and communities’ value. Results Commerce aligns with Results Washington’s data-driven approach to continuous improvement and achieving results. Results Commerce continually expands and improves to ensure we deliver our core purpose of strengthening communities by:

• Providing a consistent and comprehensive framework for managing performance.
• Bringing focus to our purpose of strengthening communities and our priorities.
• Driving better performance and results through measurement.

Goals of an outcomes-based approach to strengthening communities include:

• Focusing on what communities need.
• Improving service to communities by leveraging the diversity of our programs.
• Supporting our values of creativity, collaboration and trust, encouraging creativity and collaboration
across the agency.
• Measuring performance for data-informed decisions.
• Connecting the work of all Commerce staff to Results Washington and agency goals and outcomes.

The Results Commerce goals complement Commerce’s core purpose to strengthen communities. Commerce touches every aspect of community and economic development: planning, infrastructure, energy, public facilities, housing, public safety, crime victims, international trade, and business services. We work with local governments, businesses and civic leaders throughout the state to strengthen communities so all residents may thrive and prosper. This management approach drives clear direction through goals and outcomes, strategic selection of priorities, and constant performance improvement, making it essential to measure progress and make data-driven decisions.

Our key goals focus on strengthening communities through:

• Healthy organization
• Healthy economic ecosystem
• Reliable and sustainable infrastructure
• Equitable resources
• Strong community services

Results Commerce’s outcomes and outcome measures indicate the progress we are making in achieving the goals.

OutcomeDefinition
Healthy Culture
Employer of ChoiceCommerce is an agency where people want to work; a place where people are connected to our mission and have confidence in the agency. We want to be a healthy organization with a healthy culture.
Living Wage Jobs
Living Wage Job DisparityCommerce is working with partners to achieve a sufficient number of jobs in each county that provide an income adequate for an individual or household to afford basic needs within the context of the cost of living in that community.
Resilience
Community Resilience PlansCommerce is working with communities to improve their resilience and reduce greenhouse gas emissions beyond baseline levels. Over time, community resilience matures across multiple dimensions, based on understanding risk and prioritizing improvements.
Housing Affordability
Reduce Cost-Burdened HouseholdsCommerce is working with partners to achieve sufficient safe and affordable housing options for all Washingtonians. “Sufficient” means an adequate number of affordable rental units in every community to meet the need. “Safe” means that no one lives in a substandard unit. “Affordable” means that the household pays no more than 30 percent of income toward housing costs (rent and utilities).
Equitable Distribution of Funding
Equitable Distribution of FundsThe fair and equitable distribution of Commerce-managed funds to underserved communities including but not limited to: cultural, geographic, demographic, age, incarcerated, immigrant, medical.
Self Sufficiency
People provided basic needsCommerce is working with partners to develop and sustain the ability of people and communities to meet their social, economic, health, environmental and safety needs.

Results Washington is Governor Inslee’s data-driven performance management and continuous improvement system.

Results Commerce and Results Washington combine the best aspects of previous performance management and performance budgeting efforts such as GMAP (Government Management Accountability and Performance) and POG (Priorities of Government) with a significantly expanded Lean initiative that will involve all state agencies.